In JIRA Service Desk, project administrators can define new queues for agents depending on custom fields or SLAs. This will drastically reduce the number of requests that your agents have to deal with. Even when typing a request, articles will show up based on the keywords. Before creating a request, the customer will have the opportunity to search for a solution, using a self-service knowledge base. A request is then created for your Service Desk team which is managed until resolution. Your users can thus select the request that’s right for them, fill in a few blank fields and click to submit it. JIRA Service Desk allows you to keep things simple and easy for end-users: you can set up your customised customer portal so that they only see one screen with a selection of requests expressed in their own terms.
Here is what our clients and ourselves find the most exciting: A clear and intuitive customer portal
#Jira client facing view on board software
It has evolved to offer a very powerful ITIL-compliant solution, and is leading the ITSM software market according to G2Crowd.Īt Valiantys, we are very enthusiastic about JIRA Service Desk. JIRA Service Desk has been around for a few years now, and it has been the fastest growing product made by Atlassian.
JIRA Service Desk brings all the best of JIRA together with an intuitive user interface, powerful SLA support, customisable queues, automated request management, and real-time reporting. If you don’t, this video will give you a good overview of it. If you already use JIRA to manage issues for your software development processes you know how flexible and powerful it is. JIRA Service Desk is a software built on JIRA that turns it into an intuitive Service Desk tool. In the end, a Service Desk is all about providing efficiency to your internal or external customers with solutions to their requests.Īmong the crowd of solutions out there, JIRA Service Desk stands out for several aspects. Whether you’re currently facing challenges with your existing Service Desk or getting prepared to create one, this article will help you figure out if JIRA Service Desk is the right solution for you.
A good experience and your IT team will be praised, a bad one will slow your business down and create frustration.
#Jira client facing view on board driver
Service Desk is a key driver for end-users satisfaction.
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